Support
We're happy to help with anything in OnTrack.
If you or someone else is in danger, contact your local emergency services. In the UK, call 999, or Samaritans on 116 123, free at any time.
Common questions
How do I sign in on a new device?
Use the same Sign in with Apple account or email address you used before. Your journal and goals sync across once you're signed in.
How do I manage or cancel my membership?
Membership is billed by Apple. Open Settings on your iPhone, tap your name, then Subscriptions, and choose OnTrack. Turn off auto-renew at least 24 hours before the renewal date. Refunds are handled by Apple at reportaproblem.apple.com. If membership ends, everything except the coach and Community keeps working.
How do I restore a purchase?
In OnTrack, go to Settings, then Membership, and tap Restore purchases.
I deleted something by mistake.
Deleted items stay in Settings, then Your data, then Recently deleted for 30 days, so you can bring them back. After 30 days they're removed for good.
How do I export my data?
Go to Settings, then Your data, and tap Export all my data. You'll get a copy of your journal, goals and reflections.
How do I delete my account?
Go to Settings, then Your data, then Delete account. This permanently removes your account and everything stored on our servers, including Community posts. Deleting your account doesn't cancel an Apple subscription, so cancel that separately.
How do I report or block someone in Community?
Tap the "…" menu on any post or reply and choose Report or Block. Reported content disappears for you straight away and a person reviews every report within 24 hours.